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ELEVATING CUSTOMER JOURNEY

In today’s luxury landscape, customers expect tailored, meaningful experiences that put them at the heart of the brand journey.

At Inno Day, we invite you to inspire, explore, and connect: discover how brands can elevate the customer journey by embracing cutting-edge innovations that enhance every touchpoint of the luxury experience.

This event is an innovation playground, where you will explore how forward-thinking startups are reshaping the luxury sector through a deeply customer-driven approach.


The Elevating Customer Journey theme will be explored through three strategic pillars:
AI empowers brands to create seamless, emotionally rich experiences, where technology enhances creativity, storytelling, and connection across every touchpoint of the luxury journey.
Retail becomes an intelligent, connected ecosystem where data and innovation streamline logistics, inventory, and production to drive agility, performance, and efficiency as a new form of luxury.
Generative AI and 3D unlock augmented creativity, enabling brands to explore infinite design possibilities, visualize collections in hyper-realistic environments, and connect innovation with sustainability.

HIGHLIGHTS OF THE DAY

On-stage moments
Opening speech by Luca de Meo
Startups pitchs
Inspiring talks 

Special activities upon registration
Learning expeditions 
Speed-networking sessions

A line-up running throughout the day:
Personalized demos on startup booths
Experiential area

A startup playground showcasing promising startups

An experiential area

Last year's edition was a success:

satisfaction rate
participants from Kering group and its Brands
Startups
Conferences
Immersive experiences
Proofs of Concept launched thanks to the event

PRACTICAL INFORMATION

Where ?


Balenciaga Showroom, Laennec
40 rue de Sèvres, 75007 Paris

When ?


January 22, 2026
From 9:00 AM to 8:30 PM

INNO DAY 2026

A unique space where decision-makers, brands, and innovators shape the future of luxury together.